Terms and Conditions


Tansywilson.com (“Site”) is owned and operated by Tansy Wilson

Our address is

1 Crossway Cottage, Otterhampton, Somerset, TA5 2PT

These terms and conditions apply to the use of this website. If you are unwilling to be bound by these terms and conditions, please do not use this website or purchase products on this site.

Please read these terms and conditions carefully before placing an order.

By purchasing products on this site, you agree to be bound by these terms and conditions.

The content of this website and all information given to you by Tansy Wilson is for your general use and information only. We are not liable for any use of the website or reliance on the content, or if the website is unavailable for any reason.

Changes to terms

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately at time of publishing the content.

Please check these terms and conditions periodically for changes.

Your continued use of this site and purchase of products on this site following the posting of changes to these terms and conditions will mean you accept those changes.

Please check the terms before every purchase.

Information about you

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy

Description of Products

We have made every effort to display the images of the products accurately on our Site, but they are for illustrative purposes only. Actual products may vary from the images.

All sizes, weights, dimensions and measurements indicated on our Site have a 5% tolerance for accuracy.

We will take care to ensure all product details are correct at the time of publishing the content.

We aim to keep all information as up to date as possible but there may be times when the stock becomes unavailable and this is not shown on the website.

All prices will only be confirmed at point of checkout.

Order details

Please check your order is correct before you place it. 

Please contact us before you order if you have questions relating to an item.

If you have made a mistake with your order please contact us ASAP at info@tansywilson.com

If we are unable to supply you with a product because the product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will notify you and will refund you the full amount (including any delivery costs charged) as soon as possible.

At the time of acceptance of an order an order number is assigned to you. You should quote the order number in all your subsequent correspondence relating to the order.

Wrong Shipping Address

It is your responsibility to make sure the postal address is full and correct.

If your Order is returned to us due to an inaccurate postal address, you will be liable to pay extra shipping fees to cover the order being shipped out again.

Age restriction on Product purchases
You shall not purchase any Products from our Site if you are below the age of 18 years old.
Returns and Refunds

Under EU Distance Selling Regulations you have 14 days to request a refund / exchange from the date you receive the product for any reason.

However there are times when you cannot cancel and return your order. These are if:

1. You have opened and worn the item, unless it is faulty.
2. The product purchased has been personalised for you.
3. It is beyond 14 days from delivery.
4. You want to return one item from a set. We do not split up sets so you will need to return the complete Product.
5. Due to hygiene reasons you cannot return earrings.

To request a refund or exchange please email us at info@tansywilson.com

You will be required to cover the cost of returning the products to 1 Crossway Cottage, Otterhampton, Somerset, TA5 2PT unless they are faulty.

If you do not hear back from us within 48 hours of requesting a refund or exchange, please contact us via the contact us form.

After you return the Products we will:

Refund you the price you paid for the Products after deducting any reduction in the value of the Products that has been caused by your handling them in an unacceptable manner.

Unacceptable manner includes:

  • If the Product has general wear and tear (other than if it is faulty) that shows it has been worn for more than the few minutes it takes to try an item on for size.
  • If the Product is stained or damaged from wear.
  • If any tags are removed.
  • If the Product is removed from packaging where that product can be reasonably viewed without the need to remove it from packaging.
Product delivered faulty or damaged Product

If your Product is faulty or damaged on delivery please contact us immediately for details on how and where to return the item. Please take photos of the damage or fault as soon as possible.

How refunds are processed

We will refund you any delivery costs you have paid calculating them on the basis of the least expensive delivery method that is generally acceptable.

For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option (this is within Distance Selling Regulations guidance).

We will make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you.

If you have returned the products because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

Refunds will be made to you on the credit card or debit card used by you to pay. We will refund you in vouchers / coupon code if you used vouchers to pay for our products.


We will let you know the estimated delivery date when you order. 

Our delivery date may occasionally be affected by Circumstances Beyond Our Control in which case please see that section below.

Delivery of an order shall be deemed to be completed when we deliver the products to the address given by you.

If you have not received your order 30 days after you have received a dispatch email, please contact us at info@tansywilson.com as your order may be lost in transit.

Shipping costs, International customs/Import taxes

We offer a range of shipping options.

They are:

Royal Mail First Class £2.50, signed for

Royal Mail Second Class £2.20, signed for

Royal Mail Next Day, Special Delivery £7.50 – for this service you will need to order by 1pm. Orders taken on Friday will be delivered on Monday. If you would like the premium Saturday service, please contact me before purchasing.

If you want to order from abroad and want the item shipped internationally please email me before buying to get the price of shipping. If you are ordering from another country please be aware that customs fees may be due on your order. You are liable for all customs duty and extra fees due on any parcel we send to you.


Payment for products is to be made at the point of order by credit or debit card.

Our payment providers are:

Stripe, they accept most major credit and debit cards. All payments are taken on the Stripe website. When you click to pay with Stripe on the checkout page, your transaction is completed on the Stripe website via an embedded form.

Paypal, you will be directed to sign into your Paypal account to complete a Paypal payment.

No financial information is stored on this website. 


You may choose to check out as a guest or create an account. 

If you create an account your information will be stored securely on this website. 

By logging into your account you can access your previous orders and check for updates to current orders. 

No financial information is stored on the website. 

You can request for your account to be deleted at any time. 


You acknowledge and agree that by entering into a Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.

In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

Limitation of liability

We are responsible for loss or damage you suffer that is consequence of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not a consequence of our negligence or our breach of the Terms.

Circumstances Beyond Our Control

If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure. 

Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

  • you will be notified as soon as reasonably possible; and
  • the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.

If the delivery date is affected by the Circumstances Beyond Our Control, we will reschedule the delivery date with you after the Circumstances Beyond Our Control are over.

If Circumstances Beyond Our Control occur and you do not wish us to provide the Products, you may cancel the contract in accordance with our cancellation policy. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 6 weeks in accordance with our cancellation rights.


Any notice to us should be in writing and sent to us by email.

Any notice to you will be in writing by email to the address you provided us with on the Order.

Rights and Obligations

We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.

You cannot transfer your rights and obligations under these Terms to any another person without our written approval.

This contract is only between you and us. No other third person shall have any rights to enforce any terms.

Each paragraph of these Terms are separate and distinct from others. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.

Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

Intellectual Property rights

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

Reliance on information and links
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Viruses, hacking and other offences

You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.

If you have any questions about these Terms and Conditions, please feel free to contact us at info@tansywilson.com, or via our Contact Us form.

English law governs these Terms and contract between you and us. English courts will have jurisdiction on any dispute that may arise out of these Terms or contract between you and us.